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Unified Communications

Communication and collaboration are the keys to teamwork. It has become a major focus of digital transformations across companies. How do we work better together? How do we talk to colleagues and customers around the world? How do we improve productivity and efficiency as the workforce evolves around us?

Unified Communications as a Service (UCaaS) is a cloud-delivered unified communications model that supports six communication functions:

  • Enterprise telephony
  • Meetings (audio/video/web conferencing)
  • Unified messaging
  • Instant messaging and presence (personal and team)
  • Mobility
  • Communications-enabled business processes

It allows organizations to combine all their communication channels into a single streamlined platform. Instead of having multiple applications and tools for live chat, calling, and video conferencing, UCaaS brings it all together in one application.

Advantages

In a rapidly evolving business ecosystem, UCaaS offers valuable business benefits such as:

  • Lower costs: UCaaS platforms don’t require extensive equipment or complicated installations and are paid by monthly or annual subscription.
  • Flexibility: UCaaS platforms can be used on any device that is connected to the internet, making it perfect for hybrid office settings. There is no on-premises systems to purchase and maintain. This is all handled by the provider.
  • Communication Hub: Instead of going back and forth between different applications, all communication channels are combined into one platform.
  • Improved Collaboration: In addition to calls, team members can also move between digital communication methods such as chats and video conferencing quickly and easily.
  • Higher Security: It’s important that small businesses continue to prioritize security through their communication channels. UCaaS platforms offer multiple protections such as end-to-end encryption, data segregation, malware protection, and more.